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How to fix Volkswagen Bluetooth connection issues

Bluetooth technology is a must-have feature for your Volkswagen. Not only does it make talking hands-free possible, but you can send text messages hands-free and much more. That said, because Bluetooth relies on radio waves to connect devices, a poor signal or other interferences can cause issues. If you’re experiencing some Bluetooth connection issues, we are here to help. Here is how to troubleshoot and fix those issues and get your Bluetooth working smoothly again.

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How to unpair a Bluetooth phone in a Volkswagen

  • One of the best ways to get your Volkswagen’s Bluetooth technology working again is to disconnect the device and try pairing again. To do this:
  • Go to the Phone or Bluetooth menu in the multi-function display (the little screen next to the speedometer) using the buttons on the steering wheel.
  • Click to “users” to get to the list of installed phones.
  • Find the phone that you want to delete, select it and then press “ok” on the steering wheel to select that phone.
  • Scroll down to “delete” in the “options” list and click “ok.”
  • Then turn off Bluetooth on your device and shut it down.
  • Turn off the ignition of the Volkswagen.
  • Restart the phone and the Volkswagen. Enable Bluetooth on the phone and try to pair it with the Volkswagen again.

How to connect a phone to Bluetooth in a Volkswagen

No Bluetooth menu on Volkswagen screen

So you’re trying to pull up the Bluetooth menu with the buttons on your steering wheel and nothing is coming up. This can happen from time to time, especially with older Volkswagen models. One solution (with models without navigation) is to unplug the cable in the small Styrofoam box under the front seat and turn the vehicle on for a few seconds. Then turn the vehicle off, plug the cable back in and then restart the Volkswagen. The Bluetooth menu should come right up.

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Another option is to try pairing to the Volkswagen with a device that has been connected to the vehicle in the past. When you attempt to pair a saved device, it should bring the Bluetooth menu right up.

I can’t get Bluetooth to work in my Volkswagen

If all else fails, it might be time for some more investigative work. We recommend looking at a few different things.

  • Is your phone using the latest software? Was it updated recently?
  • Did your phone just start experiencing issues? What changed prior to the issues starting? (A new app was installed, a software update, etc.)
  • When you try to pair your device, are there any other Bluetooth-enabled devices in the vicinity? This can cause interference.


Our team is here to answer any questions you might have about your vehicle’s Bluetooth technology. Please give us a call! From all of us at Donaldsons Volkswagen, thank you for reading!

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